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Privacy Policy

Post General HK use and process your Personal Data (as defined below) in accordance with the provisions of this Privacy Policy, the Personal Data (Privacy) Ordinance (Cap 486, Laws of Hong Kong) ("PDPO"). Your use of the Website indicates your acceptance of the current version of this Privacy Policy, which may be amended from time to time. If you do not agree with the terms of the revised Policy you should terminate your use of the Site. 

1.《How to Collect Personal Data from Users》

When you visit our Website, you are not obligated to provide any information to us. Under the PDPO we are the data user for the processing of your Personal Data. We collect Personal Data that you knowingly disclose to us. For example, you may submit information when you make purchases; when you request information; when you register/sign to enroll in our membership programs, create your online account or when you participate in any other Website service. Such Personal Data may include your name, address, telephone number, email address, gender, credit card information, username and password (for account holder), and other information about you (collectively, "Personal Data"). We then use the Personal Data to create a user profile. In this context we may combine the Personal Data you give us online with other information we hold, as regards transactions and communications collected or processed by Post General HK and authorized subcontractors. We also automatically collect certain data about your use of the Website such as log files, cookies, browser type and other computer or device information as described below.

2.《Purpose of Processing Personal Data》

If you have elected to receive direct marketing communications from us, your Personal Data may be used by us to send you information about us, our membership program and/or to receive the latest news on Post General HK promotions and products including but not limited to apparel, footwear, football gear, running gear, training gear, eyewear, accessories, handbags, hosiery, activewear, swimwear, watches, hardware and other products. We will send you such information by means of instant messaging, e-mails, SMS, personal phone calls and by mail or by post. For this purpose, we process your name, email address, mobile phone number, gender, birthday and shipping address, and an overview of communications we have sent you. We retain your Personal Data for as long as you wish to receive direct marketing communication from us. You can decide not to receive such communications or updates from us at any time by contacting us.

Your data may also be processed by us for the technical and functional management of the Website. When you visit the Website, our Website administrators process technical data linked to the use of the Website to enable us to deliver the functionalities of the Website. With this technical data our website administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website. By this way, we ensure that you can continue to find the information on the Website in a quick and simple manner. For this purpose, we use cookies, as discussed in Section 7, and process technical data like the IP-address of your computer, the visited webpage's of the Website, the Internet browser you use, previous/next visited Website and the duration of each visit/session. We may retain technical data for as long as legally required for this purpose.

When you contact us outside of the Website or email communications, we may use your Personal Data to answer your question. For this purpose we process your name, your contact information, your correspondence with us about your question and all other Personal Data you provide us with and which is required to answer your question. Your data will be kept in our systems for as long as legally required and will then be deleted, with the exception of a log file containing your name, contact information, the date you contacted us and the subject of your question. Your Personal Data may also be used for the following purposes:

  • Providing our services and products to you, including administering, maintaining, managing and operating our services and products.
  • Collating management information and statistical data.
  • Organizing our prize contests, lucky draws, events, competitions, promotions and/or games of chance which you may participate in and announcing the winners.
  • Meeting disclosure obligations and other requirements imposed by or for the purposes of any laws, regulations, rules, codes of practice or guidelines (whether applicable in or outside Hong Kong) binding on us including making disclosure to any legal, regulatory, governmental, tax, law enforcement or other authorities.
  • Administering membership.
  • Attributing the content you post.
  • Process payments and payment instructions.
  • Investigating, preventing or stopping fraud and abuse.
  • For bookkeeping.
  • Administrating the forum.
  • Fulfilling any other purposes directly related to above points.

3.《Who has Access to Your Personal Data》

We use third parties for certain processing activities on our behalf to operate the Website, such as Website hosting, order processing, payment processing, delivery of fulfilment of products or services, delivering content, and Website management.

To the extent these third parties have access to Personal Data in order to execute these processing activities, we have taken the required organizational and contractual measures to help ensure that Personal Data provided by us to these third parties is exclusively processed for the purposes mentioned above. These third parties are not authorized to send you any information about products and services from other companies without your permission

You acknowledge and agree that we may engage third-party payment processors (including but not limited to SHOPLINE Payment for the purpose of processing your payments made via the Website from time to time. The Personal Data, which contains your payment information including but not limited to your credit/debit card number, holder's name and CCV that we collected, will be passed to such payment processors, their affiliates and/or their agents (if necessary) solely for the aforesaid purpose. The handling of your Personal Data by such third-party vendors, their affiliates and/or their agents (if necessary) will be governed by their respective privacy policy. For the privacy policy of SHOPLINE , please refer to https://shopline.hk/about/privacy .If you are not agreeable to the privacy policy of the relevant third-party vendor, its affiliates and/or its agents, you should not choose the payment solution offered by such vendor, its affiliates and/or its agents.

Now and then, we may organize a lucky draw, prize contest, promotion or game of chance in co-operation with a third party. In such a case, this will be stated clearly on the Website. If you elect to participate in such a prize contest, event or games of chance, your Personal Data will (to the extent required) be made available to these third parties, to the extent of necessity.

We are not in the business of selling Personal Data about our customers for marketing purposes to third parties. We may, however, share non-personally identifiable information with certain third parties as described herein.

In accordance with applicable laws, we may also release Personal Data in special cases in order to comply with any requests from law enforcement and government agencies, to enforce the terms of use of the Website and other agreements, and to protect customers and others. We may do so when we believe in good faith that disclosing this information is otherwise necessary or advisable, including, for instance, to identify, contact, or bring legal action against someone who may be causing injury to or interfering with the rights or property of our company, another user or anyone else that could be harmed by such activities.

We may share your Personal Data to other companies which belong to the Post General Group, which may reside outside Hong Kong or your home country. For the purpose of this Privacy Policy, affiliate of Post General means a company or any other entity or person (as the case may be) which controls, is controlled by, or is under common control with Post General.

We may transfer Personal Data to an affiliate or third party as part of a transfer of business assets through a merger or an acquisition. Should this happen, notice will be provided to you by posting to the Website or through other forms of communications. 

To facilitate the purposes set out in this Section 3, we may transfer, disclose, grant access to or share your Personal Data with the third parties set out in this Section 3 and you acknowledge that those parties may be based outside Hong Kong and your home country (including in the Japan, United States and within the European Union) and that your Personal Data may be transferred to places where the data protection laws are substantially different to, or do not serve the same purposes as the PDPO.

Where your personal data is transferred pursuant to this Section 3, we take steps to ensure that the third party recipient residing outside of Hong Kong or your home country accord your personal data with a standard of protection at least equivalent to the PDPO and, as required, the laws of the jurisdiction where you reside. We also require that such third parties keep your Personal Data confidential.

4.《Log Files》

As with most websites, we automatically gather non-personally identifiable information and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, data/time stamp, and clickstream data. We use this information, which does not identify users, to analyze trends, to administer the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected information to personally identifiable information.

5.《Social Media Platforms》

If you publicly post about us, or communicate directly with us, on a social media website, we may collect and process the data contained in such posts or in your public profile for the purpose of addressing any customers services requests you may have and to monitor and influence public opinion about us.

Please note that, if you choose to select that option, your activity on our Website will also be made available to social platforms such as but not limited to Facebook, MeWe, Instagram, WeChat, LINE, Twitter, Pinterest, etc. If you choose to share our Website through such social media channels, your personal data (such as your name and the fact that you are interested in Post General HK) may also be visible to all the visitors of your personal webpage (including but not limited to LinkedIn, Facebook, MeWe, WeChat, LINE and/or Twitter) depending on your account settings. 

Your use of such social media sites is governed by the terms and conditions (including the privacy policy) of the applicable social media site. We are not responsible for the processing of Personal Data or the privacy policy of such social media platforms. Our General Terms and Conditions and this Privacy Policy is not applicable to the use on such social media platforms. 

6.《Links to Other Websites》

On the Website you may find a number of links to other websites. Although these websites are selected with care, we are not responsible for the processing of your Personal Data through these websites. Our General Terms and Conditions of use and sale and this Privacy Policy are therefore not applicable to the use of such websites.

7.《Cookies on This Site》

The Website uses cookies. Cookies are small pieces of data sent by the Website and they are stored by your browser on your computer's hard drive so that we are able to recognize your browser when you return on the Website. Cookies can collect data on the use of the Website such as which pages are visited and the duration of a user session. When you use the Website, the cookie sends data to us. On our Website we use strictly necessary cookies, performance cookies, functionality cookies, advertising cookies, first party cookies, third party cookies, persistent cookies and session cookies.

Strictly necessary Cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies : Collect anonymous information about how you use the Website and the pages that you have visited, for instance which pages you go to most often, and if you get error messages from web pages. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. This information is only used to improve how our Website works.

Functionality Cookies : Remember your selection and choices to improve your experience in our Website. For instance, the cookies enable you to place products in your shopping cart and review the contents of your shopping cart. These cookies allow us to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, we may be able to recognize if the you already signed up for our membership program or if the user is seeing a certain page for the first time. The information these cookies collect is aggregated and therefore anonymous and they cannot track your browsing activity on other websites.

Advertising Cookies : Collect information about your browsing habits in order to make advertising relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the Website operator's permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.

First party Cookies : Allow us to understand who has visited which page(s), to determine how frequently particular pages are visited and to determine the most popular areas of the site and to monitor the usage of the Website.

Third party Cookies : Are used for analyzing traffic sources and visitor behavior as well as for controlling access and site features across the Website.

Session Cookies : Are used to store information about your page activities so you can easily pick up where you left off on the server's pages. When you close the internet browser, the session is ended and the cookie is deleted.

Persistent Cookies : Are employed to store your preferences and to recognize you at a subsequent visit.

Not Strictly Necessary Cookies : Only if you have given prior consent, we place cookies that are not strictly necessary for providing the functionalities of the Website. Through such non-strictly necessary cookies we collect information about your use of the Website and remember your preferences. Examples of collected information are pages visited and the length of a user session. Through these cookies we aim to improve your user experience of our Website. If you do not consent to these cookies being placed on your browser, these cookies will be blocked and it will affect the loading speed, functionality and overall experience of the Website.

Most web browsers automatically accept cookies and allow some control of most cookies through the browser settings, though you do not have to. We do not control the use of cookies by third parties other than the agents who provide the web analytics service for the Website. If you wish to disable cookies then you can do so by re-adjusting your browser settings. Please note that if you disable all or some of the cookies you may not be able to register with or use all features of our Website. For more information on cookies and how to disable them generally please contact your helpdesk administrator or contact your web browsers support. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.cookies.org or www.allaboutcookies.org

Our Website uses Google Analytics, which is a web analysis service that is offered by Google Inc. (Google). Google Analytics uses cookies to analyze the usage of the Website by users. Google uses aggregated statistical data to give us an insight in the way you use the Website. Google may only provide these data to third parties if Google is required to do so by law, or to the extent third parties processing these data on behalf of Google. You can find more information on Google Analytics here.

8.《How to Protect Personal Data》

Post General HK treat the security of your Personal Data seriously. We utilize appropriate administrative, technical and physical safeguards and security measures to protect the Personal Data you provide on this Website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and any other unlawful forms of processing. 

We use several security techniques including secure servers, firewalls and encryptions, as well as physical safeguard of the locations where the data are stored. For example, when you are logged in and fill in forms or access your data on the Website, a secure connection is used (http via SSL, also known as HTTPS). The data you enter is automatically encrypted before it is sent. All the data is protected and only available to authorized personnel and subcontractors. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

9.《Minors Providing Personal Data》

You must be 18 to establish an account with us.

10.《Changes to This Privacy Policy》

This Privacy Policy may be changed over time without prior notice. Users of the Website are advised to regularly review this Privacy Policy for possible changes. This Privacy Policy was last modified as of the date stated above. By accessing or using the Website each time, you have agreed and accepted (and you are regarded as having agreed and accepted) this Privacy Policy as of the date stated above.

11.《Right to Access and Correct Personal Data》

If you have any questions, comments or complaints about us or how we process your Personal Data, or in case you wish not to be contacted by us for direct marketing purposes anymore, please contact us at the email below. Also, upon request, we will provide you with a summary of any personally identifiable information collected and retained by us regarding you. You may modify, correct, or update your Personal Data or request to have your Personal Data removed from our database. We will only send copies of Personal Data to the email address on file for the visitor name associated with it. Under the PDPO we have the right to charge you a reasonable fee for processing and complying with your data access request.

Contact Details //

Email : enquiry@postgeneral.com.hk

Tel:(852) 2347-2998


If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.


In case of any dispute, Post General HK reserves the final decision.