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Delivery Policy

Post General HK official online store is currently having a《Free shipping promotion on ordering over HK$800》.



1.《Delivery Charges》

Post General HK official online store is currently having a《Free shipping promotion on ordering over HK$800》.  A delivery charge of HK$55 (Hong Kong) or HK$85 (Macau) will be applied for all orders under HK$800.



2.《Scope of Delivery》

The scope of delivery is currently limited to Hong Kong and Macau only.



3.《Delivery Company》

The Products you order will be sent, via the designated carrier by Post General HK, SF Express ("Carrier"), to the delivery address that you have given or selected, as the case may be. You agree that all Products ordered via the Website shall be shipped by the Carrier. If you want to know the delivery status of your order, you can further inquire through the following hotline or website:


SF Express Information 

Hotline:(852) 2730-0273

Website:www.sf-express.com



4.《Delivery Method》

Post General HK official online store supported by following delivery and pick up methods:


Hong Kong

Macau

SF Store

SF Express

SF Business Station

 

EF Locker

 

Circle K Convenience Store

 

7-11 Convenience Store

 

Office / Residence Direct Delivery

 



5.《Standard Delivery Time》

Generally, delivery time is approximately 2 to 5 business days after the Product(s) under any order is shipped. Please note that we are unable to and we do not accept order to ship Products to PO boxes. The above delivery time is estimate only, and the exact delivery time will vary depending on region and district being selected. We do not ship on public holidays. For the purpose of these Terms and Conditions, "business days" mean any days which exclude Saturday, Sundays and Public Holidays and any days on which a tropical cyclone warning signal no. 8 or above or a black rainstorm warning signal is issued in Hong Kong or bad weather warning of similar effect is issued in Macau at any time between 9:00 a.m. and 5:00 p.m. 


If we fail to deliver the products within the estimate delivery time above, we will inform you and your sole and exclusive remedy is to choose either to wait for products to be delivered, or to cancel your order and get refund. Apart from the foregoing, we will not make any compensation to you.



6.《Limitation of Delivery》

  • Changes in shipping address will not be accepted after the order is confirmed.
  • Scheduled delivery is not available.
  • Does not support the services of using other designated courier service.


7.《Special Reminder》

  • If we are unable to contact you for two consecutive delivery, the order will be automatically cancelled and your payment will be refunded to your account.
  • After the order is successfully placed, the system will inform you of the estimated delivery date based on the shipping address.
  • Pre-sale and some special editions products may not apply to the above delivery lead time, customer service team will inform you accordingly.
  • During peak periods, due to the high volume of orders, it may affect the delivery time. Please understand that if you have not received the goods long time after receiving the shipping confirmation, please wait patiently or contact the courier company.
  • We will try our best to deliver the goods within the above estimated delivery lead time. If we fail to deliver within the estimated timeframe, you can cancel the order and receive a full refund of the payment. Other than that, we will not make any compensation to you.
  • In case of special circumstances (such as warehouse stock take, holidays), weather, manpower and other factors leading to delayed delivery or extended delivery time, customer service will notify the customer in advance.
  • If the shipping address or information you leave is incorrect or not completed, it will directly lead to the failure to deliver or delay the delivery time.
  • If one or more of the items you ordered are out of stock or there are other conditions that cannot be delivered, Customer Service team will contact you in time and proceed with the subsequent cancellation of the order and refund process.


8.《Language》

If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.



9.《Dispute》

In case of any dispute, Post General HK reserves the final decision.